We stand behind everything we sell and we want you to be fully satisfied with your purchase. We understand that sometimes things just aren't a good fit. We will gladly offer an exchange or return on [most] items provided they are returned to us within our return window and meet our return criteria.
RETURN WINDOW (count starts from delivery date):
- Within 30 days: Full refund, less original outbound shipping charge
- After 30 days: Not eligible for refund
- Holiday Return Period: All orders placed between November 1 and December 31 are eligible for returns and exchanges through January 31.
- Any return received after 30 days is subject to a restocking fee of up to 30%.
- Pack the item(s) and packing slip in its original packaging and include ALL tags. You can recycle the shipping container it arrived in, or you can put it in a plain box.
- Contact us for a pre-paid return label. A flat-rate charge of $6.99* will be deducted from your refund.
- Print the label and affix it to the outside of the parcel. If you are returning shoes, please DO NOT affix the shipping label directly to the shoe box as this will incur a 50% deduction of your refund amount!
- We are not responsible for any packages until they are received by our staff.
- International shipments are not eligible for a return, exchange, or refund.
- All items must be returned in NEW and UNWORN condition (with tags attached) to be eligible for a full refund.
QUICK, EASY & FREE!
The quickest way to exchange an item is to place a new order for the item you want and then return the order you received to us for a refund. We will waive any shipping fees applied to your new order.
This allows us to get your new item out to you quickly and make sure it does not sell to another customer! Once your return is received we will process a refund, less original shipping cost.
- Once a return is received, it is generally processed within 5 days. Returns are processed Tuesday-Friday, excluding holidays.
- Refunds are usually issued within 3 business days of the return being processed.
- Items returned in new condition with all manufacturer packaging and tags are eligible for a full refund.
- Refunds for items returned without manufacturer packaging or tags will be for a maximum of 50-70% of the purchase price.
- Refunds for items returned dirty, damaged or worn will be for 50% of the purchase price.
- Refunds for shoes returned without shoe box or with shoe box taped shut will be for 50% of the purchase price.
- After 60 days items are not eligible for return or exchange.
- Shipping charges are NOT refundable.
THE NITTY GRITTY
Footwear must be returned clean and in the same condition it was received! Include all original packaging that came with the shoes, including the shoe box. Returns where the shoe box is wrapped in tape or has a shipping label directly affixed to it will receive a maximum refund of 50% of the purchase price.
We DO NOT offer free returns. We are happy to email a return label for which $6.99 will be deducted from your refund. You can also ship an item back to us at your own expense, using any traceable method of your choice.
Good Sports will provide free return shipping if the item is deemed defective, or if there was any mishandling on our part. Please note we may ask for photos and/or more information before providing the label.
RETURN TO SENDER
Any items received as "Return to Sender" are subject to a restocking fee of up to 20% to cover the cost of shipping.
WHAT CAN NOT BE RETURNED
The following are not returnable unless prior authorization has been made:
- Face masks
- Undergarments, next-to-skin layers
- Climbing gear
- Wearable monitors, watches, GPS devices
- Personal care products (lip balm, sunscreen, insect repellent, etc.)
- Items that are used, worn, dirty, damaged, etc.
- Items without original packaging (tags, shoe box)
- Items outside of the return window
WARRANTY & DEFECTS
If the item has a defect, due to a fault in the materials or workmanship, contact us. We will help direct you to the manufacturer to begin a warranty claim.